Frequently Asked Questions
Everything you need to know about building your ultimate home gym.
What is the typical shipping timeframe for heavy equipment?
Most orders are processed within 2-3 business days. Due to the size and weight of strength equipment, freight shipping typically takes 7-14 business days depending on your location.
Do you offer professional installation services?
Yes, we partner with local certified technicians to offer white-glove assembly services in select regions. You can add this option at checkout or contact our support team for a quote.
What is your return policy for gym flooring and equipment?
We offer a 30-day return policy on most items in their original packaging. Please note that due to high shipping costs, returns on heavy machinery may be subject to a restocking fee.
Do CTX Home Gym products come with a warranty?
All our equipment comes with a standard manufacturer's warranty. This typically includes a lifetime warranty on frames and 1-3 years on moving parts and upholstery.
Can I finance my home gym purchase?
Absolutely. We offer flexible financing options through partners like Affirm and Klarna, allowing you to pay for your equipment in monthly installments.
How do I maintain my equipment to ensure longevity?
We recommend wiping down bars and benches after every use with a non-corrosive cleaner and checking bolt tightness every three months to ensure safety and performance.